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Find quick answers to common questions about Bitunix accounts, fees, deposits, withdrawals, and contract trading.
Handling fees can be found here: View handling fee details.
If you need a higher daily withdrawal limit, after obtaining KYC2 Advanced ID Verification, submit a ticket providing the following information: your Bitunix UID, the name of the currency you want to increase the withdrawal limit of, and your desired limit.
Bitunix official Telegram group: Join Telegram
Bitunix official Twitter account: Visit X / Twitter
Feel free to start a live chat with our customer service agents, submit a ticket, or email us whenever you have questions.
One phone number can only be linked to one account or used as username. If the phone number is not linked to your own Bitunix account, link another phone number that also belongs to you. If the phone number is linked to your own Bitunix account, you need to unlink it from that account first.
Go to "Wallet" - "Deposit" on the Bitunix website. Follow the instructions and provide the required information. Then transfer the funds to the deposit address.
Go to "Wallet" - "Withdraw" on the Bitunix website. Follow the instructions and provide the required information. Digital assets can only be withdrawn to wallets. Make sure the recipient address is correct before transferring assets.
Please check the blockchain records first to make sure that the funds were successfully sent. Then check whether the deposit address is correct. If both are correct but the funds are still not arriving, contact support and provide your UID, deposited currency, amount, time, and TXID.
Copy the TXID of the withdrawal in "Recent Withdrawals". Check whether the funds were sent successfully in blockchain records using the TXID. If the funds were successfully sent but still have not arrived, contact the recipient platform or wallet. If there is no blockchain record, contact Bitunix customer service.
The PNL of the contract is calculated by the number of positions. The leverage ratio determines the number of positions opened. The higher the leverage ratio, the lower the cost. The more positions opened, the easier it is for forced liquidation to be triggered.
Reward ratio of contract trading = Unrealized PNL (USD) / Margin * 100%.
In cross margin mode, if one position is liquidated while the other position is still profitable, the unrealized PNL of the profitable position can be used as margin. As a result, the margin of the other position will be reduced, and the liquidation price will also change.
